Car rental companies around the country are beginning to take advantage of remote digital license verification tools at a breakneck pace, capitalizing on the speed, convenience, and ease of use that these tools provide them and their customers.
Engineered not only to provide a better experience for rental customers (though it definitely does that), remote digital driver license verification tools also eliminate a lot of paperwork, a lot of time, and a lot of headache for car rental companies and employees, too.
Effortless Customer Verification
Renting a car in the United States is relatively simple and straightforward – provided your customers have a valid drivers license that they can furnish at the time they pick up the vehicle that they have reserved.
Every now and again, however, a rental customer will forget their ID or not have it available at the time of pickup. And that’s when things can spiral out of control pretty quickly, especially from a customer happiness and satisfaction standpoint.
Obviously, rental organizations can’t turn a vehicle reserved for a specific individual over to someone that can provide ID (for bunch of different reasons). But that’s where remote digital driver license verification tools come into play.
With these tools, current organizations can request a digital scan of a customer’s license during the reservation and onboarding process.
This is stored with the reservation itself and can be used to verify identity when an individual arrives to pick up their vehicle, but can also be used to confirm that the person picking up a rental is who they say they are.
Significant Time Savings
The time savings that car rental businesses enjoy by employing this kind of technology is a game changer, too.
No longer do employees have to punch information from a physical ID into their computers when someone shows up to pick up their reservation.
Instead, all of that information is digitally uploaded at the time the reservation is made – without employees being involved at all – and accessible before, during, and after those customers arrive to pick up their rental.
On top of that, all of that information (important information for customer records) is immediately available to be used throughout your customer database, too.
This happens instantly with the right remote digital driver license verification tools (like the ones provided by ID Analyzer), helping businesses capitalizing on this kind of data in ways they might not have been able to before.